How often Human resource management is asked
8 of 8
papers asked it
avg 14 marks · last Oct 2019
Where it was asked
What costs marks here
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The questions
Oct/Nov 2019, Q151 mark · multiple choice
This question refers to an extract from the business case 'Human resource management: Derby Departmental Stores'. In the case, management encourages team members at Derby to act as though they own their own franchise, giving them total charge of completing their tasks, and a bonus system allows employees to increase their pay based on teamwork and productivity. Financial bonuses of this kind, such as the one offered to Derby employees for teamwork and productivity, are an example of which kind of compensation?
Oct/Nov 2019, Q161 mark · multiple choice
Continuing with the Derby Departmental Stores case, the Marketing Director believed that Derby should move towards a plan to introduce a system of employee empowerment, which is a recognised employee motivational strategy. Which one of the following options is also an employee motivational strategy that Derby could use: coaching, job shadowing, organisational justice, or job design?
Oct/Nov 2019, Q171 mark · multiple choice
Still referring to Derby Departmental Stores, to facilitate employee involvement Derby may make use of a certain mechanism that represents work groups which take over from management the responsibility for solving quality problems. What is this mechanism called - simulations, quality circles, MBO teams, or dedicated task teams?
Oct/Nov 2019, Q181 mark · multiple choice
Most modern approaches to work motivation are based on process theories, in which intention plays a key role in motivated behaviour. Which one of the following options represents the most common form of intention in the workplace: goals, results, fairness, or success?
Oct/Nov 2019, Q191 mark · multiple choice
Zanele is the personal assistant to the Director of Ntseli Mining Incorporated. She has become demotivated after learning that other staff members, who carry smaller workloads than she does, receive the same resources and rewards that are allocated to her. Zanele regards this allocation as unfair given her heavier workload. Which component of organisational justice is being described here: interactional justice, procedural justice, distributive justice, or functional justice?
Oct/Nov 2019, Q201 mark · multiple choice
Arabang, the Director of Ntseli Mining Incorporated, notices that Zanele is demotivated. To improve her motivation he decides not only to increase her salary so that it accurately reflects the work she performs for him, but also to give her a new job title, Executive Administrative Officer. Which factor of Herzberg's two-factor theory does this action represent: growth factor, motivational factor, hygiene factor, or physiological factor?
Oct/Nov 2019, Q211 mark · multiple choice
According to which job evaluation method are jobs compared based on the demands that they place on the employee: internal comparison, factor-comparison, job evaluations, or external comparison?
Oct/Nov 2019, Q221 mark · multiple choice
A successful Human Resource (HR) manager tries to extract as much value as possible from development programmes. Which one of the following statements about the value gained from development programmes is correct: that the HR manager makes a preliminary analysis of the development needs in the country; that the HR manager ensures training money is spent on all staff members; that the HR manager makes plans with the CEO of the company to use new skills outside the work situation; or that the HR manager undertakes follow-up studies to determine whether the training programmes have had the desired effect?
Oct/Nov 2019, Q231 mark · multiple choice
Mareth owns a highly artistic clothing line and is passionate about developing her staff. She has designed an intensive training and development programme for all her employees that consists of away-from-the-job training and development. If the goal of the specific method she is using is to analyse interpersonal problems and develop human relations skills, which method has Mareth chosen: role playing, case studies, e-learning, or simulations?
Oct/Nov 2019, Q241 mark · multiple choice
Catherine is the human resource manager at Sparta Training Academy. She is compiling a document that details the knowledge, skills and abilities relevant to one of the positions opening up in the academy. With which component of human resource planning is Catherine busy: job description, job specification, job analysis, or job development?
Oct/Nov 2019, Q251 mark · multiple choice
Which one of the following would be a disadvantage of recruiting from outside the organisation: that an active effort is made to obtain the right person for the job; that recruiting costs are considerably higher; that the business tends to stagnate; or that there can be a lot of personal competition amongst colleagues?
Oct/Nov 2019, Q261 mark · multiple choice
If the selection process takes place before the recruitment process, recruitment then takes place through which of the following: radio, TV and the internet; sundry recruiting techniques; existing employees; or a personal approach?
Oct/Nov 2019, Q271 mark · multiple choice
Line managers of a company are informed that performance appraisals will be conducted throughout the year. The results of the performance appraisal will be used for which of the following purposes: to compile requirements for each job, provide a basis for financial rewards and determine whether employees should be promoted; to provide a basis for financial rewards, provide feedback to employees on their performance and compile job descriptions; to compile job specifications, compile a training and development programme and provide feedback to employees on their performance; or to provide a basis for financial rewards, determine whether employees should be promoted and provide employees with feedback on their performance?
Oct/Nov 2019, Q281 mark · multiple choice
Which method of job analysis is especially suited for manual labour: observation, interviewing, questionnaires, or diary?
May/Jun 2019, Q151 mark · multiple choice
Read the extract from the business case 'Human resource management: Derby Departmental Stores' (Business Cases, 2nd edition): despite various difficulties, Derby exceeded all expectations, and it is widely acknowledged in the market that the staff working for Derby are the reason the company stands out from its competitors. Recently, however, staff turnover has risen, and after a one-week strike, customers started complaining about the quality of products on the shelves and about the customer service provided by staff. In an effort to lower staff turnover and reward employees for outstanding performance, Derby introduced an incentive scheme in which qualifying employees receive fully paid overseas trips. Which type of compensation is Derby offering through this scheme?
May/Jun 2019, Q161 mark · multiple choice
Continuing the Derby Departmental Stores case: to further reduce staff turnover, Derby decides to apply Herzberg's two-factor theory to improve motivation, focusing mainly on the content of the jobs performed by staff, particularly achievement, recognition and meaningfulness. Which factor of Herzberg's motivational model is Derby focusing on here?
May/Jun 2019, Q171 mark · multiple choice
When Herzberg's two-factor theory is compared with Maslow's hierarchy of needs, the concepts of recognition, status and advancement can be regarded as corresponding to which category of needs?
May/Jun 2019, Q181 mark · multiple choice
Danielle is the Human Resource Manager at Imzivela Designs, an interior design company. Part of her management strategy involves giving employees responsibilities that are usually reserved for senior staff, so as to give them greater control over aspects such as work scheduling and cost control. What is this practice called?
May/Jun 2019, Q191 mark · multiple choice
McClelland's theory of needs focuses on three needs that explain motivation: achievement, power and affiliation. His research shows that employees who have a high need for power together with a low need for affiliation tend to make good ____.
May/Jun 2019, Q201 mark · multiple choice
Tashmeeka works for an international investment company. As part of the company's employee motivational strategy, learning opportunities are made available to all staff members, since these are seen as critical for individual growth and advancement. Which employee motivational strategy is being used at Tashmeeka's company?
May/Jun 2019, Q211 mark · multiple choice
Non-monetary benefits such as leave allowance, flexible working conditions, channels for employee input, opportunities for innovation, recognition, and the availability of wellbeing policies form part of which category of human resource management benefits?
May/Jun 2019, Q221 mark · multiple choice
Which of the following options represents a genuine contribution that human resources makes towards organisational effectiveness: assisting the Human Resource department to reach its own goals; developing a quality of home life that makes employment in the organisation desirable; providing the organisation with well-trained and motivated employees; or managing change to the mutual advantage of only the organisation and its employees?
May/Jun 2019, Q231 mark · multiple choice
Mareth owns a highly artistic clothing line and is currently preparing for the 2020 summer season by carrying out human resource planning. Which of the following activities would Mareth undertake during Phase 1 of the human resource planning process?
May/Jun 2019, Q241 mark · multiple choice
While carrying out human resource forecasting, Mareth needs to take into account that South Africa is currently experiencing a recession. Which of the following would also be a factor to consider when conducting human resource forecasting?
May/Jun 2019, Q251 mark · multiple choice
Which of the following terms is also used to describe a performance appraisal?
May/Jun 2019, Q261 mark · multiple choice
By appointing someone who is already an existing staff member, the company Lots of Computers would gain which of the following advantages?
May/Jun 2019, Q271 mark · multiple choice
____ is the process of introducing an employee to the organisation and of making him or her familiar with the details and requirements of the position.
May/Jun 2019, Q281 mark · multiple choice
The first step in deciding on compensation is to make an external comparison. Such an external comparison can be carried out by conducting a ____.
Oct/Nov 2018, Q151 mark · multiple choice
An extract from the business case 'Human resource management: Derby Departmental Stores' (Business Cases, 2nd edition) explains that developing and retaining high-performing staff is central to Derby's culture, and that the Operations Director shared his frustration with Don about the performance of Derby's bread deliverers. During the second week of training, the trainees worked alone but could still call their supervisor if problems occurred; various store managers reported that bread deliveries were late, that paperwork was incorrect, and suspected there might be a training problem. Training of bread deliverers at Derby typically begins with broad orientation covering the organisation's mission, vision, values and philosophy. This type of training is similar to a process called ______, which involves introducing the employee to the organisation. Which option correctly completes the blank?
Oct/Nov 2018, Q161 mark · multiple choice
Continuing with the Derby Departmental Stores case, after receiving broad orientation, Derby's bread deliverers receive one week of skills training in the form of one-on-one training conducted by the various supervisors. During this time, the trainee joins the supervisor on what will become his or her own delivery route and observes the activities the supervisor performs at each step. Which type of development method is being described here?
Oct/Nov 2018, Q171 mark · multiple choice
In the Derby Departmental Stores case, it becomes evident that there might be a training problem, as store managers have noted late bread deliveries and incorrect paperwork. The Human Resource Manager recommends that four steps should rather be used to train the bread deliverers: preparation, presentation, performance try-out and follow-up. Which type of development method is being described here?
Oct/Nov 2018, Q181 mark · multiple choice
A further serious problem mentioned by Derby's Operations Director is an unusually high staff turnover rate among the warehouse supervisors. To reduce this turnover, Derby proposes highly specialised away-from-the-job training for all supervisors, with specific attention paid to developing analytical and problem-solving skills by giving trainees a series of hypothetical problems that force them to make immediate decisions. Which type of development method is being described here?
Oct/Nov 2018, Q191 mark · multiple choice
It is noted that the more objective a performance appraisal is, the more successful it is likely to be. An ideal performance appraisal involves comparing an employee's work results with ______. Which option correctly completes the blank?
Oct/Nov 2018, Q201 mark · multiple choice
Tashmeeka works for an international investment company and, as one of Nigeria's top managers, enjoys several benefits that lower-level employees do not have access to. For example, Tashmeeka is entitled to a company car and, being a top-level manager, may choose one of the more expensive vehicles available. Which type of compensation is being described here?
Oct/Nov 2018, Q211 mark · multiple choice
The ______ method compares jobs according to the demands they place on the employee, in terms of factors such as knowledge, communication skills and level of responsibility. Which option correctly completes the blank?
Oct/Nov 2018, Q221 mark · multiple choice
Part of the responsibility of the human resource department and line managers is to turn the potential of employees into performance. Which of the following statements relates to this responsibility?
Oct/Nov 2018, Q231 mark · multiple choice
Mareth owns a very artistic clothing line and is passionate about developing her staff. In order to motivate her staff more effectively, she is studying different approaches to motivation, and is particularly interested in the factors within a person that direct, energise, maintain or stop behaviour. Which motivation theory would you suggest Mareth study, given her interests?
Oct/Nov 2018, Q241 mark · multiple choice
Lindi manages the HR department at Nyala Tours, based in Mpumalanga. While preparing for the 2010 FIFA World Cup, she recognises that she will need more staff who are skilled in tour guiding and who can speak German. These prospective employees will need relevant knowledge of Mpumalanga's attractions, relevant skills and abilities for tour guiding, and the ability to communicate well with German tourists. This step of HR planning is called job ______. Which option correctly completes the blank?
Oct/Nov 2018, Q251 mark · multiple choice
During the selection process, diagnostic interviewing refers to ______. Which option correctly completes the blank?
Oct/Nov 2018, Q261 mark · multiple choice
Lerato has been appointed as the Human Resource Manager for a sought-after art gallery in Brooklyn and is trying to determine the compensation package for the new curator they would like to appoint. Lerato starts with an external comparison by conducting a ______, and then performs an internal comparison by conducting a ______. Which pair of terms correctly completes the blanks, in order?
Oct/Nov 2018, Q271 mark · multiple choice
Sipho wants to know more about Maslow's hierarchy of needs. This theory assumes that there are ______. Which option correctly completes the blank?
Oct/Nov 2018, Q281 mark · multiple choice
Studies have shown that successful organisations share similar human resource management attributes. Which of the following represents such a human resource management attribute?
May/Jun 2018, Q151 mark · multiple choice
An extract from the case 'Human resource management: Derby Departmental Stores' explains that when filling lower-level and entry-level jobs, the HR department used the local private recruitment agency closest to the Derby store, and instructed these agencies to recruit only people living within a 50 kilometre radius of the store in question. Based on this, it is clear that Derby Departmental Stores follows a well-defined recruitment policy for these posts. The question asks: what is the express purpose of recruiting? Choose the correct option: (1) forecasting the expected growth or shrinkage of the business in view of likely economic developments; (2) ensuring that a sufficient number of applicants apply for the various jobs in the business as and when required; (3) determining whether there are sufficient opportunities in the labour market; or (4) making provision for active recruiting campaigns where the need for intensive training programmes is emphasised.
May/Jun 2018, Q161 mark · multiple choice
Referring again to the Derby Departmental Stores case, HR's practice of using the local private recruitment agency closest to the Derby store to fill lower-level and entry-level vacancies is described. This practice is an example of which of the following: (1) recruitment from the inside; (2) internal recruiting; (3) external recruiting; or (4) active recruitment?
May/Jun 2018, Q171 mark · multiple choice
Still using the Derby Departmental Stores scenario, the requirement that only candidates living within a 50 kilometre radius will be accepted can be verified during a specific phase of the talent selection process. During which phase can this specification be checked: (1) on-boarding; (2) final selection; (3) intensive assessment; or (4) application and shortlisting?
May/Jun 2018, Q181 mark · multiple choice
Coca-Cola pays its employees a salary. According to Maslow's hierarchy of needs, which specific category of needs does this salary satisfy: (1) physiological needs; (2) safety and security needs; (3) esteem needs; or (4) self-actualisation needs?
May/Jun 2018, Q191 mark · multiple choice
Catherine is the human resource manager at Sparta Training Academy and firmly believes in Alderfer's ERG theory as an explanation of employee motivation. According to Alderfer, which type of needs concern a person's desire for interpersonal relationships and interaction: (1) existence needs; (2) relatedness needs; (3) growth needs; or (4) none of these, as this is not one of the needs Alderfer defined?
May/Jun 2018, Q201 mark · multiple choice
Which motivation theory holds that needs are learnt and reinforced over time, rather than being primary and instinctive: (1) McClelland's theory of needs; (2) Herzberg's two-factor theory; (3) Alderfer's ERG theory; or (4) Maslow's hierarchy of needs?
May/Jun 2018, Q211 mark · multiple choice
Employees tend to be better motivated when they are personally involved in decisions about the career options available to them, compared to when they are excluded from such decisions. This principle lies at the core of which employee motivational strategy: (1) empowerment programmes; (2) training and education; (3) job design; or (4) career management?
May/Jun 2018, Q221 mark · multiple choice
Nedine works at a company that manufactures custom-made doors and windows. She has noticed that the carpenters employed there are taking longer to produce items than the industry-standard time, and after investigating, she concludes that they lack motivation. To address this, Nedine decides to use the expectancy theory as the basis for improving staff motivation. Which of the following is an assumption underlying the expectancy theory: (1) behaviour is a combination of forces controlled by the organisation and the environment; (2) the organisation will make decisions regarding behaviour on behalf of its employees; (3) different people have different needs, goals and desires; or (4) people tend to act unpredictably and behaviour cannot be predicted, irrespective of certain expectations?
May/Jun 2018, Q231 mark · multiple choice
As part of her new 'motivation improvement plan', Nedine decides to award a cost-of-living adjustment to all employees so that their salaries keep pace with the inflation rate. This adjustment is an example of which type of compensation: (1) reward; (2) indirect compensation; (3) direct compensation; or (4) amendments?
May/Jun 2018, Q241 mark · multiple choice
Nedine also decides to change the development methods used to train carpenters. She introduces an intensive programme in which an instructor demonstrates the correct processes to be followed on the same type of machinery the carpenters will use on the job. This training approach is an example of which method: (1) role playing; (2) vestibules; (3) e-learning; or (4) seminars?
May/Jun 2018, Q251 mark · multiple choice
The Human Resource (HR) Manager of a travel company wants to find out what Reservation Managers employed at other companies are paid by way of compensation. To gather this information, the HR manager must conduct a certain activity, and this activity forms part of a broader first step in deciding on compensation. Complete both blanks correctly by choosing from: (1) factor comparison, and this being part of an external comparison; (2) salary survey, and this being part of an external comparison; (3) factor comparison, and this being part of a job description; or (4) salary survey, and this being part of a job evaluation.
May/Jun 2018, Q261 mark · multiple choice
During 2014, SANParks appointed a new CEO, Mr Fundisile Mketeni. Mr Mketeni needed to possess certain personal qualifications in order to perform the duties and responsibilities set out in the job description for the role. This description of the personal qualifications required is known as: (1) a job description; (2) a job analysis; (3) a job specification; or (4) human resource forecasting.
May/Jun 2018, Q271 mark · multiple choice
Feedback should form part of performance appraisals. When giving feedback, on which of the following should the appraiser focus: (1) using real-life situations as examples of desirable behaviour; (2) focusing feedback on behaviour, not on the person; (3) giving feedback on both controllable and uncontrollable behaviour; or (4) giving as much feedback as possible, even if the employee cannot process it all?
May/Jun 2018, Q281 mark · multiple choice
Clive is the HR manager of Active Wear, a sport clothing manufacturer, and one of his responsibilities is to carry out human resource planning for the company. Which of the following represents the second phase Clive must complete in the human resource planning process: (1) giving a summary of the job and a brief description of each main task; (2) describing the personal qualifications an employee must possess in order to perform the duties and responsibilities; (3) describing and recording information about job behaviours and activities; or (4) conducting regular forecasts of the quantity and quality of employees who will be needed in the future?
May/Jun 2015, Q151 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. According to the extract from case study 7, 'Air Traffic Operations Excellence', of the 1300 fatal plane crashes worldwide involving large commercial aircraft between 1950 and 2009, the primary causes were pilot error (60%), mechanical failure (22%), weather (12%) and sabotage (9%). Since 60% of these fatal crashes were mainly caused by human error, and pilots must complete a number of hours of simulator training - during which they practise their flight skills under the guidance of an instructor - before they may begin their duties, which type of development does this simulator training represent?
May/Jun 2015, Q161 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Still referring to case study 7, 'Air Traffic Operations Excellence', one of the biggest priorities for an airline is to identify and eliminate human factors, which means pilots undergo strict screening when applying for positions. Which one of the following activities is carried out during psychological testing of pilot applicants?
May/Jun 2015, Q171 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Which term describes a person's belief in their own capacity to perform a specific task in order to reach a specific goal?
May/Jun 2015, Q181 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. The Human Resource (HR) manager of a travel company wants to find out what Reservation Managers at other companies are paid by way of compensation. To obtain this information the HR manager must carry out a certain exercise, which forms the first step in deciding on compensation. Which combination correctly completes the sentence: the HR manager must do a __________ to obtain this information, and this is part of a(n) __________, which is the first step in deciding on compensation?
May/Jun 2015, Q191 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Match each motivational strategy listed in Column A with its correct description or example in Column B. Column A lists: (a) job rotation, (b) job enlargement, (c) job enrichment. Column B lists: (i) Siemens helps its engineers to extend their capabilities by providing opportunities to expand their duties and responsibilities; (ii) some Siemens employees find the varied nature of their work motivating because they get to try different roles; (iii) some Siemens staff thrive on the problem-solving aspect of their roles and respond well to challenges. Which option correctly pairs each motivational strategy with its matching description?
May/Jun 2015, Q201 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. According to Equity theory and organisational justice, organisational justice is made up of three components. Which one of the following is NOT one of these components of organisational justice?
May/Jun 2015, Q211 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Bendy is the secretary of the CEO of AirTram Freight. She enjoys being recognised by AirTram Freight's employees, and everyone is aware of her importance, since employees who are not in her good books will struggle to get anywhere with the CEO. Status is one of Bendy's biggest motivators. According to Herzberg's two-factor model, status is classified as a __________ factor. Which word correctly completes the sentence?
May/Jun 2015, Q221 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Vusi is the HR manager at Examplify. His supervisor tells him that the company needs a new receptionist and asks him for recommendations. Vusi immediately calls his friend, Naledi, for her CV, knowing she is urgently looking for a job. Naledi is shortlisted within three days and invited for a short interview. Before Examplify offers her the position, Naledi also has to complete a personality test, since this is part of Examplify's recruitment and selection process. After the assessment, Naledi is offered the job and starts as the new receptionist the following month. Which one of the following recruitment methods did Examplify use to appoint the new receptionist?
May/Jun 2015, Q231 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Referring to the same scenario, in which Vusi, the HR manager at Examplify, recommends his friend Naledi for the receptionist post and she is shortlisted and interviewed before completing a personality test and being appointed, during which one of the following phases of the selection process did Naledi's interview take place?
May/Jun 2015, Q241 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Still referring to Naledi's appointment as receptionist at Examplify, the personality test she had to complete forms part of which phase of the selection process?
May/Jun 2015, Q251 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Edcon offers a performance reward incentive that is based on both the individual employee's performance and the performance of the Group as a whole. This is an example of which type of compensation?
May/Jun 2015, Q261 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. During 2014, SANParks appointed a new CEO, Mr Fundisile Mketeni. Mr Mketeni needed to possess certain personal qualifications in order to be able to perform the duties and responsibilities set out in the job description. What is this concept - the personal qualifications needed to perform the duties depicted in the job description - known as?
May/Jun 2015, Q271 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. Which one of the following terms is also known as performance appraisal?
May/Jun 2015, Q281 mark · multiple choice
This entry combines fourteen independent one-mark multiple-choice items on Human Resource Management. Two short case-study extracts are shared by groups of items: items 15 and 16 relate to case study 7, 'Air Traffic Operations Excellence', and items 22 to 24 relate to a case study about Vusi, the HR manager at Examplify. The remaining items (17, 18, 19, 20, 21, 25, 26, 27 and 28) are each self-contained scenarios or definitions. Each item requires you to choose the single correct option. When Peter conducts regular forecasts of the quantity and quality of Mediwise sales representatives that will be needed in the future, which of the following questions should he consider: (a) will employees be readily available; (b) will there be a recession or growth; (c) what tasks are performed by the sales representatives; (d) will there be new developments in the business? Choose the combination of questions Peter should consider.
Oct/Nov 2014, Q151 mark · multiple choice
Refer to the extract taken from case study 6, 'The dilemmas at NCX Pharmaceuticals': employees want to know how they can improve, and performance appraisals are designed to develop better employees; the outcome of the appraisal will also influence decisions about training and development; the supervisors seem to display a negative attitude towards performance appraisals, and staff feel that the form cannot merely be completed in three minutes without discussing it with the employees. To prevent supervisors and employees from viewing performance appraisals negatively, NCX Pharmaceuticals should introduce the 360° system. Which one of the following statements best describes what the 360° system entails?
Oct/Nov 2014, Q161 mark · multiple choice
Using the same NCX Pharmaceuticals extract (case study 6, 'The dilemmas at NCX Pharmaceuticals'), where employees want feedback so that they can learn how to improve their performance, on which of the following should the appraiser concentrate when giving feedback to NCX employees?
Oct/Nov 2014, Q171 mark · multiple choice
Siemens offers its engineering staff training and development opportunities. This allows the engineers to satisfy a particular category of needs, since it helps them extend their capabilities, which may lead to progression up the career ladder. Which category of needs is being satisfied?
Oct/Nov 2014, Q181 mark · multiple choice
At Ruby Shine, an exclusive beauty salon, customer service is treated as extremely important. Juliet, the manager, emphasises this daily and believes that employee motivation is essential for maintaining the salon's standard of excellence. She manages her staff closely and prefers using flexible work schedules and job sharing to boost motivation. Which employee motivational strategy is Juliet applying at Ruby Shine?
Oct/Nov 2014, Q191 mark · multiple choice
There are two general approaches to understanding employee motivation: the process approach and the content approach. Which process approach has self-efficacy as a central element?
Oct/Nov 2014, Q201 mark · multiple choice
Hazel Lindt's salary advice (payslip), dated 2012-03-25, shows the following details: basic salary R8 500; medical aid R1 000; pension plan R850; housing subsidy R600; leave credit consisting of 10 days' vacation leave and 12 days' sick leave; PAYE R3 080; UIF R115; and a bonus of R2 000. Based on this information, which one of the following would be considered part of Hazel's direct compensation?
Oct/Nov 2014, Q211 mark · multiple choice
Treloitte Ltd, an accounting firm, wants to recruit and select new candidates for internal positions within the company. What is the most efficient method for separating undesirable candidates from potential applicants?
Oct/Nov 2014, Q221 mark · multiple choice
At Treloitte Ltd, Kerry, a senior manager, provides guidance to Lisa, a junior accountant with high career aspirations. In doing so, Kerry helps facilitate Lisa's development as a professional accountant. What role is Kerry performing at Treloitte Ltd?
Oct/Nov 2014, Q231 mark · multiple choice
Which one of the following terms is also used to refer to a performance appraisal?
Oct/Nov 2014, Q241 mark · multiple choice
In the selection process for a marketing specialist, which step should be taken second?
Oct/Nov 2014, Q251 mark · multiple choice
Which of the following option pairs represent on-the-job training methods that a company can use?
Oct/Nov 2014, Q261 mark · multiple choice
Fill in the blank: ___________ refers not only to extrinsic rewards but also to intrinsic rewards, such as achieving personal goals and gaining more challenging job opportunities. Which term correctly completes the statement?
Oct/Nov 2014, Q271 mark · multiple choice
Simon owns a frozen yoghurt shop in the busy student hub of Hatfield, Pretoria. When he employs a new staff member, he uses job instruction training, which follows several simple steps. Which one of the following is NOT part of job instruction training?
Oct/Nov 2014, Q281 mark · multiple choice
Harmony Gold's mining engineers must be able to work in underground conditions that are often cramped and very noisy. To avoid severe hearing loss, engineers are required to fit personalised Variphone earplugs. Mining engineers also need a degree in engineering together with at least five years' work experience. These physical and training requirements form part of Harmony Gold's job ______. Which term correctly completes the statement?
May/Jun 2014, Q151 mark · multiple choice
Mary Mashego is the human resources manager of KZB Computers, a company situated in Durban. She has decided to fill a vacant financial-analyst post through head-hunting. Given that head-hunting is her chosen method, by which of the following means will Mary actually have to recruit?
May/Jun 2014, Q161 mark · multiple choice
Once Mary Mashego has finished the preliminary screening of the applicants for the financial-analyst position at KZB Computers, she still has to carry out an intensive assessment. This intensive assessment consists of two steps: a first type of testing and a second type of interviewing (the blanks in the original question ask which type of testing and which type of interviewing these are).
May/Jun 2014, Q171 mark · multiple choice
Read the following extract from case study 7, 'Air traffic operations excellence': flight and crew scheduling is a very complex process, and a master production schedule (MPS) of flights, based on forecasts and actual bookings, can be exploded (disaggregated) to work out all the resources needed to support the MPS. In service industries such as airlines, the workforce schedule always takes higher priority than other resources, and this staff plan can also be shaped by legal requirements — for example, Air New Zealand must always keep a minimum number of flight attendants on duty. Given that human-resource planning at Air New Zealand is vital for meeting legal requirements such as this minimum-staffing rule, during which step of human-resource planning is the actual number of employees needed determined?
May/Jun 2014, Q181 mark · multiple choice
Continuing from the same case study 7 extract on Air New Zealand's flight and crew scheduling (where the master production schedule is disaggregated to determine resource needs and workforce planning is influenced by legal minimum-staffing rules): when drawing up staff plans, human-resource specialists also need to work out which air hostesses will look after the business-class passengers and exactly what tasks each air hostess will carry out. Which part of the job process does this represent — the job blank in question is completed by which of the following terms?
May/Jun 2014, Q191 mark · multiple choice
According to Vroom's expectancy theory, one particular concept describes the strength of a person's belief that achieving a certain level of performance will lead to a specific outcome. Which term correctly completes this description?
May/Jun 2014, Q201 mark · multiple choice
Lizzie is the human resources manager at a game lodge in the Western Cape. She has noticed that many of her game rangers seem unmotivated: they arrive late for game drives and ignore requests from clients. After investigating, Lizzie identifies three categories of needs affecting her staff's motivation levels: existence needs, relatedness needs and growth needs. Which motivation theory is Lizzie referring to when she identifies these three types of needs?
May/Jun 2014, Q211 mark · multiple choice
Hazel Luscht's salary advice (pay slip), dated 2014-05-25, shows the following details: a basic salary of R6 500,00; PAYE of R3 080,00; medical aid of R1 000,00; UIF of R115,00; a pension-plan contribution of R850,00; a housing subsidy of R600,00; a bonus of R2 000,00; and leave credit consisting of 10 days' vacation leave and 12 days' sick leave. Based on this information, which combination of these items would be regarded as part of Hazel's indirect compensation?
May/Jun 2014, Q221 mark · multiple choice
Edcon has invested 4,6% of its total payroll into learning and development, and it offers bursaries to permanent staff members to encourage them to further their education. By doing so, which category of needs, according to Maslow's hierarchy of needs, is Edcon satisfying?
May/Jun 2014, Q231 mark · multiple choice
Which method of job analysis is particularly well suited to analysing the job of an unskilled worker?
May/Jun 2014, Q241 mark · multiple choice
A company informs its line managers that performance appraisals will be conducted throughout the year. For what purpose will the resulting performance information be used?
May/Jun 2014, Q251 mark · multiple choice
When an employee experiences equity tension, several actions can be taken to restore equity: (a) the employee may leave the job; (b) the employee may change his or her attitude; (c) the employee may change inputs; (d) the employee may change outputs. Which combination of these represents correct ways of restoring equity?
May/Jun 2014, Q261 mark · multiple choice
Air traffic controllers are said to have among the most stressful jobs, with some handling up to 100 landings and take-offs per hour. Which part of the job process for an air traffic controller would indicate that a high tolerance for stress is essential for the position?
May/Jun 2014, Q271 mark · multiple choice
Edcon offers a performance-based reward incentive that takes into account both the individual employee's performance and the performance of the group. Which one of the following statements correctly describes this type of reward incentive?
May/Jun 2014, Q281 mark · multiple choice
It is Andria's first day working as a paralegal at SS Attorneys. The HR manager has taken her around the office and introduced her to her fellow colleagues, and has also explained the organisational structure and policies of SS Attorneys to her. What is this process, in which a new employee is shown around and told about the organisation's structure and policies, referred to as?
Oct/Nov 2013, Q151 mark · multiple choice
Consider the process by which new employees are informed about, among other things, a business's policy, procedures, remuneration and incentive schemes. This process is referred to as which of the following?
Oct/Nov 2013, Q161 mark · multiple choice
Case study 5 in Business Cases describes Richard Branson's approach, which is inherently based on thinking outside the box, and notes that quality of work-life at Virgin enterprises is an uncompromised staff benefit; his Makepeace Island in Queensland, Australia, is reserved for Virgin staff only. If the Virgin Atlantic flight crew received a financial bonus for exceptional service in the past year, what would this be known as?
Oct/Nov 2013, Q171 mark · multiple choice
What is the crux of the equity theory of motivation?
Oct/Nov 2013, Q181 mark · multiple choice
Simon Choo, senior sales manager at NCX Pharmaceuticals (as described in case study 6 of Business Cases), met with a consultant to discuss various human resource issues at the organisation, one of which was performance appraisals. Which one of the following statements regarding performance appraisals is correct?
Oct/Nov 2013, Q191 mark · multiple choice
The Human Resource (HR) Manager of a travel company wants to find out how much Reservation Managers at other companies are paid by way of compensation. To obtain this information, the HR manager must carry out a certain activity, which forms part of a broader process that is the first step in deciding on compensation. What are these two things, respectively?
Oct/Nov 2013, Q201 mark · multiple choice
Damon is a sales representative at De la Casta Furniture and Accessories. He is motivated to promote De la Casta's products because he strongly believes that meeting his monthly sales targets (a certain performance) will lead to his promotion to a managerial role (a specific outcome). This scenario is an example of a particular key concept, which forms part of a specific theorist's expectancy theory. Identify the concept and the theory.
Oct/Nov 2013, Q211 mark · multiple choice
Treloitte Ltd is a financial service provider that offers financial solutions to its clients. Top management at Treloitte wants to develop more innovative service offerings and grow the business, but the employees are not motivated to do this. The HR manager therefore advises management to create programmes that will encourage employees to come up with suggestions and original ideas for new service offerings. What is this employee motivational strategy known as?
Oct/Nov 2013, Q221 mark · multiple choice
Which one of the following statements is correct regarding diagnostic interviewing?
Oct/Nov 2013, Q231 mark · multiple choice
What is the third step in the human resources planning process?
Oct/Nov 2013, Q241 mark · multiple choice
BBI, a large bottling plant, requires a marketing specialist and has decided to advertise the position in the Sunday Times to attract possible candidates. Which one of the following is an advantage of this type of recruitment?
Oct/Nov 2013, Q251 mark · multiple choice
In the selection process for the marketing specialist position, what is the second step that BBI should take?
Oct/Nov 2013, Q261 mark · multiple choice
During the forecasting process, several factors may need to be considered, namely: (a) demographics and social wellness of communities; (b) new developments including physical extensions; (c) the labour market; and (d) economic growth. Which combination of these factors should be considered during the forecasting process?
Oct/Nov 2013, Q271 mark · multiple choice
Charne owns a large cleaning company that provides cleaning services to other companies. Over the past few months she has noticed communication gaps between her workers and the employees of the companies they clean. Which one of the following would be the best way to improve the communication skills of her staff, given that a degree in communication is obtained through this method?
Oct/Nov 2013, Q281 mark · multiple choice
What does the shotgun approach to training refer to?
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